Terms and conditions

 

Consultation – The consultation is free of charge within a 30 mile radius of Leatherhead, Surrey. The initial consultation is usually used to understand the scope of work, provide design advise and take accurate window measurements to be able to provide bespoke products. Please note we cannot be held responsible for the accuracy of measurements supplied by the client.

Quotation – A full quote detailing the cost of each item will be provided. Quotes are valid for 60 days. Read your quotation carefully as items will be supplied and made in accordance to the quotation. Once the deposit is paid, you agree to bespoke items as per your quotation.

Specific brief – If you have something specific in your brief for soft furnishings this should be provided in writing. Front of House are not responsible for any specifications that are discussed and not provided in writing.

Sampling – We provide cuttings of your chosen fabric with confirmation of your order specification. Approval of the fabric is made by you before we accept the order.

Dye batch – Fabric can vary in tones and shades in accordance to dye batches. We cannot guarantee a complete colour match unless fabrics are from the same batch.

Blinds – We cannot guarantee 100% blackout on our blinds or curtains. Black out helps to darken a room but seepage is unavoidable around the edges.

Fabric – Fabric for curtains, blinds, pelmet, cushions, upholstery will be provided by Front of House. We are unable to take clients own fabric.

Deposit – A deposit of 50% of the agreed quote is required to secure your order. Payment can be made by cash, bank transfer or card. All orders are unique, therefore clients should be aware that the deposit is nonrefundable as it will be used to order supplies specific to your requirements.

Lead time – Turnaround time is generally 3-4 weeks from deposit being received. However please be aware that most products are bespoke and the turnaround time can vary and is dependant the order size.

Fitting – We can supply fitters to install your soft furnishings which is guaranteed by Front of House. Installing yourself is at your own risk. Front of House is not responsible for any damage caused from independent fitting and items will be checked upon handover.

Completion – Once your items have been completed, we will contact you to confirm arrangements to deliver and fit as required.

Final Payment – Upon completion of the work a written invoice will be provided which details each item, the deposit paid and the final balance to be paid. Final payment is due upon delivery of the completed items. Items remain the property of Front of House until payment is received in full.

Safety – In line with safety regulations please note that all our blinds are always supplied with child safety devices which should remain fitted to avoid any risk to babies or small children.

Data protection – When you make an order we will record personal information including name, billing address, contact information which we use at the time of payment. We do not store credit card information. We do not pass any information on to third parties.